Step 2: Visitor Details
  • 10 Dec 2024
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Step 2: Visitor Details

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Article summary

Once you have completed Step 1: Prisoner Details, you are now required to build your visitor list. The count indicates the maximum number of visitors you are allowed.

  1. Select the + button to add yourself to the visit.
  2. Select options from the My Company Visitors drop-down.
  3. Select options from the Accompanied Visitors drop-down.


    There is also a type to search option on these fields.

  4. Start to type the email address of the individual. Any corresponding matches are displayed in a drop-down list, from which you can make a selection.


    The visitors are listed according to first name, last name, email address - enabling you to identify which company an individual is associated with, and also to easily distinguish between visitors who have the same name.

    Once a visitor is added to the Visitors Attending list, their details will be disabled in the drop-down menu. If you subsequently remove a visitor from the Visitors Attending list (see below), their details will be enabled in the drop-down menu.

    If there are no options to choose from, the drop-down list will be disabled.

    For information on adding Company or Accompanied Visitors, see the My Company Visitors or Accompanied Visitor articles.

    Note:
    You cannot add unaccompanied visitors once the visit has been confirmed. You will need to cancel and rebook, so take care to ensure you make a selection where necessary.
  5. Select the X symbol to the right of a visitor's name to remove them from the Visitors Attending list, if you entered the visitor in error or they cannot attend.

    If a visitor is on a temporary ban, a notice is displayed next to their name and the date of the expiration of the ban is displayed. You can proceed with the booking - only dates after the expiration of their ban will be available for selection.

    If a visitor is banned permanently, they will not appear in the drop-down list.

  6. Select Next when you are ready to proceed to Step 3: Type.

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